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  1. Frequently Asked Questions

You can book directly through our official website or contact our reservations team by phone or WhatsApp. We’ll be happy to assist you personally and securely.

We accept payments through PayPal, as well as bank transfers and deposits to our official business accounts. Credit or debit card payments are processed exclusively through the official PayPal link sent by our Reservations team or directly through our website when completing your reservation. We do not use any other type of link or platform for card payments.

All legitimate communication comes from the domains @premiereonline.com.mx, @buenaventurahoteles.com, @hotelbuenaventura.com.mx, or @haciendaonline.com.mx. The official website is premiereonline.com.mx.

Make sure you’re on our official website, verify the sender of any email, avoid sharing personal or banking details, and ensure your booking confirmation comes from our verified domains.

Discover more about Villa Premiere through our official social media accounts:

  • Instagram @villapremiere
  • Facebook @VillaPremiereHotel
  • TikTok @villapremiereboutique
  • YouTube @villapremiereboutiquehotel2026

You can also read genuine guest reviews on Tripadvisor, where verified travelers share their experiences.

To ensure you have all arrival details, please review our Terms and Conditions.

You can find our day pass information by visiting the following link: Day Pass.

We offer live events, themed dinners, and activities for all of our guests.
 

Buenaventura Hotels does not offer transportation service; however, our Guest Service team can provide you with the best available option for your transfer.

Email: concierge@premiereonline.com.mx
 

La Perla Cantina de Costa
Hours: 6:30 p.m. to 1:00 a.m. (Wednesday to Monday)

Pool Bar
Hours: 11:00 a.m. to 6:00 p.m. (Monday to Sunday)
 

Spa reservations are available from 9 a.m. to 7 p.m., and can be made via email at spa@premieronline.com.mx, at the spa desk, or through our concierge.

We have two heated pools on the property, offering a refreshing and serene space where you can enjoy the variety of flowers in our gardens.

Villa Premiere Boutique Hotel & Romantic Getaway is located at San Salvador 117, Colonia 5 de Diciembre, Puerto Vallarta, Jalisco, in a privileged beachfront area that blends tranquility, direct beach access, and proximity to the city’s main points of interest. Its location allows guests to arrive in approximately 10 to 15 minutes from the airport and offers convenient access to nearby transportation stops.

In addition, it sits just a short distance from the heart of Puerto Vallarta, making it easy to enjoy strolls, dining, cultural activities, and urban life without long travel times making it a strategic choice for both relaxation and exploring the city.

Yes, of course. We invite you to contact our concierge at concierge@premiereonline.com.mx prior to your arrival or once you are at the hotel to review our packages.
 

We offer a variety of room options to suit your preferences whether you prefer a king bed for added space and comfort, or a room with two double beds that provides more flexibility for sharing the space.
 

Check-in is at 3 p.m. and check-out is at 12 p.m.
 

To adjust your reservation, please contact us at the following number: 800 611 0265. You can also access your confirmation letter and click on the section designated for reservation modification options. Follow the steps outlined on our website to make any changes with ease. We remain at your disposal for personalized assistance.

La Ceiba: À la carte restaurant for breakfast, lunch, and dinner.

La Corona: À la carte dinners featuring fresh and creative signature cuisine.

La Perla: Dinners inspired by the flavors of the Mexican Pacific with creative culinary proposals.

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