Last update: March 17, 2022, 18:00 Hrs. 

The Hotel is operating under COVID-19 regulations as part of its manual created for the reopening of the property. 

Our hotel is following the guidelines indicated by our authorities to contribute to contain the chain of infections and mitigate the risks and exposure times in the face of this pandemic.

Below you will find the preventive measures according to the official communication of the Government of the State of Jalisco, effective March 17, 2022 until May 18, 2022:

Hotels located on the beach: Common areas, restaurants, snacks bars are operating normally, with 100% capacity. Health and safety protocols are in place.

Beaches are open, with normal service.

Use of antibacterial gel and face mask while in transit and in common areas is mandatory.

Last update: March 17, 2022 18:00 Hrs.

Dear guest:

On behalf of the Management and the entire staff of HOTELES BUENAVENTURA we want to give you the warmest welcome, wishing that you have a pleasant stay with us.

Your health and your family´s health is our priority. Given the recent requirement by several governments to provide airlines a Negative COVID Test Result before boarding a plane back to their country, we want to facilitate this process for all our beloved guests.

CANADA: Starting April 1, 2022, pre-entry tests will not longer be required for fully vaccinated travelers entering Canada.

For travelers entering Canada before April 1, 2022, travelers must have a valid negative antigen test one day prior their scheduled flight departure time to Canada. For more information on current re-entry to Canada requirements click here

https://travel.gc.ca/travel-covid/travel-restrictions/flying-canada-checklist/covid-19-testing-travellers-coming-into-canada#getting-tested

USA: Passengers 2 years of age or older will be required to present a negative RT-PCR or ANTIGEN TEST at check-in and Customs, taken one day prior from their scheduled flight departure time.  For more information on current requirements to  re-entry to USA.:

https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html

HOTELES BUENAVENTURA puts at your disposal the MEDICLAR Laboratory service with a special price for our guests and samples taken at the hotel for your convenience. If you decide to take the test by this company, please follow the following recommendations:

• Appointment process: You must schedule your appointment through the concierge desk on the day of your arrival or as soon as you make the decision.  
• Hotel on-site test is by reservation only, tests are available daily from 8:00 am to 10:00 am.
• If you wish to be tested during the afternoon, you must make the appointment with 24 hours in advance at our concierge desk. Afternoon test hours by reservation only are available from 6:00 to 7:00 pm
• For ANTIGEN TEST We strongly recommend that if you have an early flight you must be tested one day in advance your departure flight time, during the afternoon.
• Payments: You can make this payment at the front desk of your Hotel or       charged to you room account.
• Negotiated price: The RT-PCR test has a cost of $ 2,150 pesos per person, and the ANTIGEN TEST $ 750 pesos per person. Both prices include taxes. 
• Carrying out the test: Both tests will be performed directly at the hotel by a person assigned by MEDICLAR Laboratory. For your comfort we will have a private sanitized area for taking this test. All MEDICLAR laboratory test are endorsed by COFEPRIS certification.
• Delivery of results RT-PCR: These results are provided within 24 to 36 hrs after taking the test.
• Delivery of results ANTIGEN TESTS: These results are provided within 30 to 120 minutes after taking the test.

You are free to decide the institution or laboratory where you want to perform these tests. In fact, there may be other options at a lower cost, however they do not provide the service of collecting test samples at the hotel. You can ask our concierge department for a list of places that offer the same service at regular prices.

Your satisfaction is our priority, which is why we reiterate our commitment to serving you and paying special attention to your well-being.

Thank you for your visit.

Sincerely

General Manager

In the event that your test is positive, please remain calm and contact our concierge desk. Should it be required, we have protocols in place to provide our guests with 7 day voluntary isolation. Hotel offers a distress rate of:

Rates in USD, per person per night, in selected occupancy for an extended stay that includes three meals and non-alcoholic beverages. Guest would have to voluntarily accept the terms and conditions of the hotel isolation protocol.

Your health and safety is our priority, which is why we reiterate our commitment to serving you and paying special attention to your well-being.

FREQUENTLY ASKED QUESTIONS AMID COVID-19

1. Are  the beaches and pools open and available for guest use?

Yes, all common areas including the pools and beaches operating under regular scheduled hours and are available for hotel guest use. The use of showers is mandatory before and after entering the pool.

2. What cleaning protocols are in place for guest rooms?

Prior to check-in, your room has been disinfected and sanitized by a misting and spraying process, which can be repeated during your stay upon request. A seal is placed on your door as a certification of the cleaning and treatment process which ensure the protocols have been meet and no other person has entered prior to guest´s arrival. The handling and cleaning or linens and towels are of the utmost importance and therefore are cleaned and/or replaced by request only.

3. Is the use of a face mask mandatory at the resort?

The use of a face mask is recommended during your stay. The use of a face mask is required while transiting through the resort grounds and entering in all food and beverage facilities and while roaming any food or beverage serving areas.

4. How are the restaurants, bars and buffets operating?

All of our restaurants offer a la carte service.

Our restaurants and bars are operating under regular business hours and meet all government health and safety regulations and guidelines, operating with 100% capacity.

We suggest to avoid congregations.

For your convenience all menus are available digitally via QR codes at all restaurants and bars.

5. Is room service available?

Room service is available 24 hours. A digital menu is available by QR code.

6. Will there be animated shows, activities and theme nights?

Live music may be available at themed night on certain nights.

7. Will the fitness center be available?

The fitness center will operate in accordance to the government established guidelines in scheduled hours with 100% capacity.

We will continue to offer daily outdoor morning Yoga classes with prior reservation.

8. Will the Spa be offering services?

The Spa will be open meeting the established guidelines set forth by the authorities.

Mind & Soul Spa will offer massage services in the interior cabins and in its open-air cabin on the jetty surrounded by the gentle sea breeze and the sound of the waves. It will be operating applying all safety and hygiene protocols.

Wet areas are available per reservation.

9. Are laundry services available?

Yes, all clothes must be prepared and separated by colors or how you would like them washed. Plastic bags are available in-room and can also be delivered.

10. What happens if I have a reservation in the upcoming days and I am exhibiting COVID-19 symptoms prior my arrival?

The health and wellbeing of our guests is the most important thing to us. Please review our flexible policies and terms directly with our reservations department.

We at Villa Premiere Boutique Hotel value your loyalty and support and have implemented a flexible policy that allows you to cancel or change your dates during these travel dates. Please consult one of our reservation agents for assistance.

11. What should I do if I become infected during my stay? Will I receive medical care?

We are committed to the wellbeing of our guests and associates. If a guest displays or has symptoms of any kind, they will be referred to our on-site doctor. The doctor can diagnose or refer you to an accredited hospital for treatment if needed.

We highly recommend you travel with a travel insurance plan that covers medical attention in foreign countries in the event it is needed. We also offer on-site testing via a credible laboratory certified to administer such tests at preferential rates for our guests.

In the event that your test is positive, please remain calm and contact our concierge desk. Should it be required, we have protocols in place to provide our guests with 7 days voluntary isolation. Hotel offers a distress rate of:

Rates in USD, per person per night, in selected occupancy for an extended stay that includes three meals and non-alcoholic beverages. Guest would have to voluntarily accept the terms and conditions of the hotel isolation protocol.

12. What certifications does the hotel have for guest peace of mind?

In recent months we have been visited and audited by various authorities (Health, Civil Protection, Secretary of Labor, etc.) in all cases, 100% complying with the prevention and hygiene requirements for COVID-19 established by the authorities.

Our hotels are proud to have the following certifications:

Distintivo ”H” is a recognition awarded by the Secretary of Tourism and Secretary of Health to establishments that maintain the strictest adherence to the highest level of hygenic standards in all food and beverage facilities including food and beverage preparation and storage.

Distintivo “S” is recognition of the most innovative sustainable practices in the development of projects related to tourism in Mexico under global sustainability.

We kindly ask you to follow all current health and safety protocols as well as the use of a face cover. The use of a face cover is strongly recommended and is mandatory while roaming the hotel and when visiting buffet stations in restaurants. 

We thank you in advance for your cooperation and understanding.

Click on the button to download the Puerto Vallarta arrival and departure protocols